Returns Policy
**Yoja.lk Returns Policy**
At Yoja.lk, we are dedicated to ensuring your satisfaction with every purchase you make from our online store. We understand that occasional issues may arise, and we have established the following returns policy to promptly and efficiently address such situations:
**1. Inspection Upon Delivery:**
Upon delivery, we kindly request our customers to physically inspect the products in the presence of our delivery personnel. Should any issues or discrepancies be noted, please inform the delivery personnel immediately and contact our customer service team to initiate further action.
**Personal Care & Color Cosmetics:**
– Product damage or packaging defects will be promptly addressed.
– Changes in formulation, unusual appearance, or foul odor will be considered grounds for exchange within three (3) days of receipt.
– Short expiry or insufficient shelf life will warrant an exchange or refund.
– Allergic reactions, subject to terms and conditions, will be handled with care. Please report any reactions within 48 hours of use for appropriate action.
**Terms & Conditions for Allergic Reactions:**
– Please carefully review product instructions and ingredients before use.
– Allergic reactions must be reported within 48 hours for a refund or replacement.
– Contact our customer service team for further information or assistance.
**General Policies:**
– Delivery charges for returns are not covered by Yoja.lk.
– Customers should report complaints through our hotline or directly to the relevant merchant.
– If replacement stock is unavailable, a refund will be arranged upon agreement with the customer.
– Warranty claims for electronic grooming products require submission of the warranty card.
**Refund Process:**
– Refunds for eligible returns will be processed to the original payment method used during the checkout process.
– The refund amount will be credited to the payment initiated media itself on our website.
**Note:** Yoja.lk reserves the right to amend the above policies without prior notice.