Delivery Policy
**Yoja.lk Delivery Policy**
At Yoja.lk, we strive to provide efficient and reliable delivery services to ensure your orders reach you in a timely manner. Please review our delivery policy outlined below:
**1. Delivery Charges:**
– A flat fee of 450 Sri Lankan Rupees will be charged for all deliveries.
– This fee applies regardless of the size or weight of the order.
**2. Delivery Zones:**
– We currently offer delivery services within Sri Lanka.
– Please refer to our website for a detailed list of delivery zones and any associated restrictions.
**3. Delivery Timeframes:**
– Orders will be processed and dispatched within [insert timeframe, e.g., 1-2 business days] of payment confirmation.
– Estimated delivery times may vary depending on your location within our delivery zones.
**4. Delivery Process:**
– Upon dispatch, customers will receive a notification with tracking details to monitor the status of their order.
– Deliveries will be made to the address provided during the checkout process.
– Please ensure someone is available to receive the delivery at the specified address during the estimated delivery timeframe.
**5. Delivery Attempts:**
– Our delivery personnel will make reasonable attempts to deliver your order.
– If delivery is unsuccessful due to the unavailability of the recipient or incorrect address details provided by the customer, additional charges may apply for re-delivery attempts.
**6. Delivery Confirmation:**
– Upon successful delivery, customers are required to sign for the receipt of the order.
– Please inspect the package upon receipt and report any discrepancies or damages to our customer service team within 24 hours.
**7. Delivery Exceptions:**
– Delivery delays may occur due to unforeseen circumstances such as adverse weather conditions or public holidays.
– In such cases, we will make every effort to inform customers promptly and update them on the status of their delivery.
**8. Delivery Queries:**
– For any inquiries or assistance regarding your delivery, please contact our customer service team via email or hotline. We are here to assist you throughout the delivery process.
**9. Bulk Orders and Special Requests:**
– For bulk orders or special delivery requests, please contact our customer service team in advance to discuss arrangements and any applicable charges.
**10. Delivery Policy Updates:**
– Yoja.lk reserves the right to amend the delivery policy as necessary. Any changes will be communicated to customers through our website or other relevant channels.